Redressal of client grievances 

Investors can seek  clarification for their queries and are further entitled to make a complaint in writing, verbally or telephonically.

In case they are unsatisfied or haven’t received a reply within 10 business days of writing the complaint, they may reach out to the Unicorn Compliance department at rutvik@unicornim.in 

The Investor can expect a reply within 10 business days of approaching the Unicorn Compliance department.

SCORES

Alternatively, Investor may use SCORES https://scores.sebi.gov.in/userregistration 

Unicorn shall endeavour to redress the Investor complaint(s) within 30 days without any intervention of SEBI, failing which the complaint shall be registered on SCORES. It is mandatory for the Investor having grievance to take up the matter directly with Unicorn.

In case an Investor is still not satisfied with the response, grievance can be lodged with SEBI at https://scores.sebi.gov.in/userregistration or one may also write to any of the offices of SEBI or contact SEBI Office on Toll Free Helpline at 1800 266 7575/ 1800 22 7575.  The complaint shall be lodged on SCORES within one year from the date of cause of action, where,

• The complainant has approached Unicorn, for redressal of the complaint and,
• Unicorn has rejected the complaint or
• The complainant has not received any communication from Unicorn Investment or
• The complainant is not satisfied with the reply received or the redressal action taken by Unicorn.

SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.sebi
https://apps.apple.com/in/app/sebiscores/id6478849917

If the investor is not satisfied with the extent of redressal of grievance by Unicorn, there is a one-time option for ‘review’ of the extent of the redressal, which can be exercised within 15 days from the date of closure of the complaint on SCORES. Thereafter, the complaint shall be escalated to the supervising official of the dealing officer of SEBI.

Any complaints/disputes not resolved to satisfaction of investors per the above grievance redressal framework will be resolved by settlement through conciliation and arbitration process, under the Arbitration and Conciliation Act, 1996, as may be agreed under the respective Contribution Agreements/ Client Agreements of investors.

Direct onboarding – Portfolio Management Services

As per SEBI Circular dated February 13, 2020 on Guidelines for Portfolio Managers, clients have an option to be onboarded directly by the Portfolio Manager without the intermediation of persons engaged in distribution services. For more details about the Portfolio Manager and direct onboarding option, you may refer to the Disclosure Document available on our website or free feel to contact us on invest@unicornim.in

Disclaimer: You acknowledge and confirm that by accessing the website, you are seeking information relating to the organisation of your own accord and that there has been no form of solicitation, advertisement or inducement by the organisation. Any part of the content is not, and should not be construed as, an offer or solicitation to buy or sell any securities or make any investments or any products. No material/information provided on this website should be construed as investment advice. Any action on your part on the basis of the said content is at your own risk and responsibility.

Fees Calculation Tool
Unicorn PMS Fees Calculation